Management / Stephen P. Robbins, Mary Coulter, Yusuf Sidani, Dima Jamali

Brief Contents Acknowledgements xiii Feature Matrix xiv Foreward xvii Preface xix Part 1 Welcome to the world of management Chapter 1 Introduction to management and organisations p2 Chapter 2 Management history p22 Chapter 3 Organisational culture and environment p42 Chapter 4 Managing in a global environment p70 Chapter 5 Social responsibility and managerial ethics p92 Part 2 Planning Chapter 6 Managers as decision-makers p126 Chapter 7 Foundations of planning p150 Chapter 8 Strategic management p168 Part 3 Organising Chapter 9 Organisational structure and design p96 Chapter 10 Managing human resources p218 Chapter 11 Managing teams p246 Chapter 12 Managing change and innovation p272 Part 4 Leading Chapter 13 Understanding individual behaviour p298 Chapter 14 Managers and communication p330 Chapter 15 Motivating employees p356 Chapter 16 Managers as leaders p386 Part 5 Controlling Chapter 17 Introduction to controlling p418 Chapter 18 Managing operations p444 Glossary 465 Endnotes 475 Index 529 Credits 539